Frequently Asked Questions
Are your products made with real alcohol?
All of our products are made with real alcohol however the content is 1.2% or less therefore no licenses are required or age restrictions apply. We do however market our products at an adult audience.
Are your products suitable for Vegetarians or Vegans?
All of our confectionery is suitable for both Vegans and Vegetarians.
My order hasn’t arrived, when will it be delivered?
We use Royal Mail to ship our products. The standard RM48 service should arrive within 2-5 working days. Please allow a few additional days for deliveries to arrive during busy periods.
Do you offer a next day delivery service?
Yes we do. Please select this option at checkout. Orders must be received before 12 noon in order to be processed for next day delivery.
Are your products made in an allergen free environment?
All of our products are made in an allergen friendly environment, meaning they are free of all common allergens. Please do however, ask if you have any particular questions.
My order arrived but it isn’t correct, what should I do?
Please contact us on firstname.lastname@example.org and we will rectify the issues
My lollipops don’t look like the picture, why is this?
Our lollipops are handmade so some of the colours may vary and won’t be exact to the photo but rest assured this doesn’t affect the flavour.
Can I have a flavour or colour that is not advertised on your website?
We have minimum order quantities for any bespoke flavours or colours. These quantities are significantly high and therefore we are unable to offer bespoke flavours for individual orders.
Can you gift wrap my order?
Due to the warehouse facility we use to dispatch we are currently unable to offer a gift wrap service.
What are the size and weights of your lollipops?
The large lollipops are 4.5inches in diameter and weighs approx 85g
The small lollipops have a 4cm diameter and weighs approx 20g